This is a simple translation from our cancellation policy. The German text shall be legally binding and can be found via clicking this link: Widerrufsbelehrung.
A customer is any natural person who concludes a legal transaction for a purpose that is predominantly neither commercial nor in such way that their independent professional activity can be attributed.
Right of refusal
You have the right to revoke this contract within fourteen days without given reason. The period of revocation shall be fourteen days from the day on which you or a third party designated by you (other than the carrier) took possession of the goods. In order to exercise your cancellation right you must inform us by means of a clear statement (please send an e-mail to firstname.lastname@example.org) of your decision to revoke this contract. You may use the attached sample revocation form, which is not mandatory. In order to comply with the cancellation period it is sufficient that you send the notice of the exercise of the right of cancellation before the end of the cancellation period.
Consequences of revoking your order
If you revoke this agreement we shall reimburse you for all payments we have received from you without delay and at the latest within fourteen days from the day on which we receive the goods sent back undamaged. Please note that if the product was originally shipped to you free of charge we will not refund the delivery charges. Furthermore, we do not refund any shipping costs for returns that are sent back to do not liking the product.
Postage for returns is generally to be paid by the customer to be refunded. For refunds, we will use the same means of payment that you used in the original transaction, unless otherwise specifically agreed with you; in no case will you be charged for a refund. We may refuse repayment until we have received the goods back.
You must return or hand over the goods to us without delay and in any case within fourteen days at the latest from the day you inform us of the cancellation of this contract. This period will be observed if you dispatch the goods before the expiry of the return period of fourteen days. You shall bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if such loss of value is due to a handling of the goods which is not necessary relating to the nature, properties, and functions of the product(s).
Sample cancellation form
If you want to cancel the contract please copy this completed form into your e-mail to us so that we can process your request as quickly as possible.
I hereby revoke the contract concluded by me for the purchase of the following goods:
• Name of product
• Order number
• Original payment type
• Customer’s bank information (for refund purposes only)
• Name of customer
• Customer’s address
• Reason for complaint
Exclusion or premature expiration of the cancellation Rights
The cancellation rights do not apply to contracts …
• For the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the customer is decisive or which are clearly tailored to the personal needs of the customer (i.e. customized, personalized, etc.).
• For the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.
• For the supply of alcoholic beverages, upon which the price was agreed when the contract was concluded but which canbe supplied no earlier than 30 days after the conclusion of the contract and whose current value depends on the fluctuations of the market, over which Frafimi has no control.
• For the supply of newspapers, magazines, or illustrations, with the exception of subscription contracts.
The cancellation rights expire prematurely for contracts …
• For the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed or broken after delivery.
• For the delivery of goods, if these were inseparably mixed with other goods after delivery due to their nature.
• For the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed or broken after delivery.
Customers are requested to notify the seller before returning the goods. Please announce your return shipment to us via our e-mail address: email@example.com. In this way you enable the seller to assign the products as quickly as possible. By contacting us via e-mail you will also be informed as soon as possible to which address your return should be sent to.
Customers are requested to return the goods to the seller as a prepaid package and to keep the receipt. Preferably, the package should be returned insured i.e. with tracking number to ensure traceability. Loss of the package due to the action of third parties (such as logistics companies) is not our responsibility. In principle, the seller will not reimburse the customers for any expenses or postage costs unless the product sent does not correspond technically or qualitatively to the description given. We will not reimburse for any expenses for shipping costs of returns if the reason for the return is simply the fact that you »did not like« the product.
Customers are asked to avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories (such as labels or tags). Please do not remove any labels or tags until you are satisfied with the product(s) and the fit of said product(s). You should not wear and »try on« the merchandise in public if you are considering the possibility of an exchange or return. If the original packaging is no longer in the buyer’s possession another suitable packaging should be used to provide adequate protection against transport damage and to avoid any claims for damages due to damage caused by defective packaging.
Address for return shipment
Please address your return carefully to the following address:
Berger Straße 84
60316 Frankfurt am Main
Alternative dispute resolution
Alternative dispute resolution according to ART. 14 PARA. 1 ODR-VO AND § 36 VSBG: The European Commission provides a platform for online dispute resolutions, which can be found here. We are not obliged to participate in a dispute resolution procedure before a consumer arbitration board.